Refund Policy

Postera is a monthly SaaS subscription billed via Paddle (Merchant of Record). Paddle handles payments, tax and compliance.

All plans include a 14-day free trial. Cancel during the trial and you won’t be charged. After the trial, the first billing period is charged.

Subscriptions are billed upfront at the start of each billing period (monthly). The next period is charged automatically when the current period ends.

Cancel anytime:

• From app.postera.tech/plan via "Cancel"
• or by emailing [email protected]

Cancellation takes effect at the end of the current billing period. You retain access until then. No prorated refunds for partial months.

No refunds for the remaining days of the current period. If you believe you were charged in error, contact [email protected] within 14 days. Valid cases are reviewed and, if approved, refunded via Paddle to the original payment method:

• Duplicate charge
• Billing error
• Charged despite cancelling before trial ended

Approved refunds are issued by Paddle.

Brand preview is free before you subscribe. Production starts only after you approve the direction. No production or billing without your approval.

For billing and refund questions: [email protected]
For Paddle-processed payments, Paddle is the Merchant of Record and handles invoicing and refunds.